Privacy Policy

1. Who We Are

AGENCY is a trading name of Trusted Training Limited (“we”, “us”, “our”). We are registered in England and Wales. For data protection purposes, we are the data controller. Contact us at hello@techagency.uk.

2. What Data We Collect

We collect personal data only when you actively provide it. This may include:

• · Name, email address, and organisation name when you submit an enquiry form
• · Email address when you join a waitlist or sign up to our briefing
• · Name, email address, and message content when you contact us
• · Booking information when you purchase a ticket for an event

3. How We Use Your Data

We use your personal data only for the purposes for which it was provided, including:

• · Responding to your enquiries
• · Sending you information about AGENCY products, events, and news (where you have opted in)
• · Processing event bookings
• · Notifying you when a waitlisted product becomes available

Our legal basis for processing is either your consent, performance of a contract, or our legitimate interests in operating and improving AGENCY as a business.

4. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and contact data is kept for up to 3 years. You may request deletion at any time (see Your Rights below).

5. Who We Share Your Data With

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our business, including:

• · Supabase — secure database storage (EU-based)
• · Resend — transactional email delivery
• · Netlify — website hosting and deployment
• · GitHub — code hosting and version control
• · Plausible Analytics — privacy-focused website analytics (no personal data collected, no cookies used)
• · Perplexity AI — article summarisation for our landscape intelligence content (no personal data shared)

All third-party processors are bound by data processing agreements and are required to maintain appropriate security measures.

6. Your Rights

Under UK GDPR, you have the right to:

• · Access the personal data we hold about you
• · Request correction of inaccurate data
• · Request deletion of your data
• · Object to or restrict processing
• · Data portability
• · Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, email us at hello@techagency.uk. We will respond within one calendar month.

7. Cookies & Analytics

This website uses essential cookies only. We do not use any tracking or advertising cookies.

Essential cookies are necessary for the website to function and cannot be switched off. They are typically set in response to actions you take such as filling in forms. You can set your browser to block these cookies, but some parts of the website may not work as a result.

We use Plausible Analytics for anonymous, aggregated website usage statistics. Plausible does not use cookies, does not collect personal data, and does not track individuals across websites. All data is aggregated and no visitor can be identified. Plausible is hosted in the EU and is fully compliant with GDPR, CCPA, and PECR. For more information, visit plausible.io/data-policy.

We do not use Google Analytics, Meta Pixel, or any other third-party tracking technology. We do not share browsing data with any third parties.

8. Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful loss, access, or disclosure. All data is transmitted over HTTPS. Our database provider uses encryption at rest.

9. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach, as required under UK GDPR. Where the breach is likely to result in a high risk to you, we will also notify you directly without undue delay, providing details of the breach and steps you can take to protect yourself.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact

For any questions or requests relating to this Privacy Policy, contact us at hello@techagency.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).